Jet Global supports existing versions of Jet Analytics based on the following schedule:
| Product | General Availability | Mainstream Support End Date |
|---|---|---|
| Jet Analytics 2019 | 10/1/2018 | 10/31/2023 |
| Jet Enterprise 2017 | 2/1/2017 | 2/28/2022 |
| Jet Enterprise 2016 | 11/9/2015 | 11/30/2019 |
| Jet Enterprise 2014 SR2 | 10/13/2014 | 10/31/2019 |
| Jet Enterprise 2014 | 12/18/2013 | 12/31/2018 |
| Jet Enterprise 2012 | 10/6/2012 | 10/31/2017 |
| Jet Enterprise 2011 | 3/31/2011 | 3/31/2016 |
| Jet Enterprise 2012 | 10/6/2012 | 10/31/2017 |
| Jet Enterprise 2014 | 12/18/2013 | 12/31/2018 |
| Jet Enterprise 2014 SR2 | 10/13/2014 | 10/31/2019 |
Jet Global provides technical support for each released version through at least the Mainstream Support End Date listed. Any changes are made to only the latest release and it may be necessary to upgrade to achieve resolution to a specific issue.
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