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Diagnostic Run in the Jet Hub


Overview

It is possible for a report to experience an issue and result in an error.

When running a report in Microsoft Excel, one example of this is when a function displays #VALUE!

In this case, the Jet Excel add-in provides a message to help you understand the issue.

How To:

  1. In the Jet Hub, you are informed of an issue when the Status of a report is shown as an exclamation point:

    errorinhub.png

    If you experience such an issue and are not able to successfully troubleshoot that issue using the Jet Excel add-in, you can provide a Diagnostic Run of the report to Jet Global Technical Support.

  2. To perform a Diagnostic Run, select the report with the error status, and click the Details button located at the bottom of the Jet Hub.

    Diag1c2.png

  3. At the bottom of the Details screen, click the Diagnostic Run button:

    Diag2.png

  4. Click Run to allow the Diagnostic Run to continue:

    diagrun.png

  5. Once the Diagnostic Run has completed, click the Open button and then select Download from the dialog:

  6. Diag4c.png

    Provide that file to Jet Global Technical Support for further assistance.

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