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Jet hub not launching excel online

Conor Byrne

January 29, 2021 17:46

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When using the Jet Hub reports run fine and download and open the local machine fine. However reports won't open in excel online:

Get a blank window with no content.

Any ideas?

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2 comments

• 0
  
  Amy W February 01, 2021 21:54

  This sounds like a question for jetsupport@insightsoftware.com

• 0
  
  Andreas B. May 17, 2021 11:46

  Try using a different browser. I get the same result when trying to open a report in Excel Online in Edge and Chrome.

  With Firefox I am able to walk through the authentication process. But after that the error "Value cannot be null. Parameter name: refreshToken" appears and Excel Online still doesn't start up - at least in my case.

  With Internet Explorer it works fine.

  My Jet Reports Version: Build 21.2.21112.1

   

  Edit 31.05.2021: Now it works fine with Edge although I don't remember changing anything.

  Edited by Andreas B. May 31, 2021 06:56