Hello
Recently Jet Express is taking a long time to load, and sometimes fails to load prompting us to disable the excel add-in and re-load it. Also refreshing reports is taking much longer than it used to. We haven't upgraded Dynamics ( we are on 2017) and we have been using Windows 10 for a long while.
Can anyone suggest how we can find out what is causing the problem?
Have you changed anything to your query since the time you noticed the slower speeds? Many times, an inefficiently created query and extremely large report can cause slow speeds.
Hello Jack
No I haven't changed my query. The time it takes to load is a problem. Would it be worthwhile reloading Jet Express?
Hi Debbie -
My first suspicion would be that updates were recently applied to MS Office.
You may be using a edition of Excel 2016 that is updated through Office 365.
I don't know of any issues with the most recent updates to Office 365's Semi-Annual Channel (supported by Jet Basics), but if your organization is set up to use either the O365 Monthly or Semi-Annual (Targeted) Channel, it is possible to for those preview versions to introduce issues.
There is more information in the Reports Running Slowly in Excel 2016 article.
