Jet Reports User Information - Policies & Procedures

• Viewer

  A Viewer license, at minimum, is required for each individual user that refreshes the data, changes filters, schedules, and uses drilldown in reports or dashboards. Viewers can also create an ad hoc analysis from Jet Cubes in PivotTable format with Jet Analytics, or view and refresh Jet Analytics dashboards viewed in the Jet Hub. Viewers are named automatically during the activation process, or added manually in the Jet License Portal.

• Jet Reports Designer

  A Jet Reports Designer is a named user that can create or modify Jet reports solely within the Jet Excel add-in. They also have access to all Viewer user abilities.

• Jet Analytics Designer

  A Jet Analytics Designer is a named user that can use the full suite of Jet Reports products, specifically, creating or modifying Jet reports within the Jet Excel add-in, Jet Data Manager, and the Jet Dashboard Builder. To authenticate a user for a Designer license, the user’s full name, e-mail address, and domain name/login must be provided

  For more information, see  What is a Designer? A Viewer? An Excel User?

Within Jet Budgets (assigned within Jet Hub), the following user types are available:

• Budget Owner

  The individual who can create, edit, enter data into, and approve budgets.

• Budget Contributor

  A Collaborator can be assigned work items by a Budget Owner and enter data for the budget.

• Budget Approver

  An Approver (assigned to a work item by the Budget Owner) can review and approve/reject budgets and modify work items.

• Jet Reports Connector

  A Jet Reports Connector is required to connect directly to a data source. Data sources may be databases or other sources, such as files or Excel documents, made available through ODBC or OLE connections. Each data source requires a separate Jet Reports Connector.

  Jet Reports Connectors are available for Microsoft Dynamics Business Central, NAV, GP, F&SCM, and Universal. The Universal Connector will connect to most ODBC/OLE compliant databases.

  Microsoft Dynamics NAV/BC – This connector type verifies the license number on the Dynamics NAV/BC server. In versions newer than Jet Reports 2019, this connector will allow you to connect to any number of databases that use the corresponding ERP.

  Microsoft Dynamics GP – This connector type automatically translates the master and company databases in the Microsoft Dynamics GP solution. One connector will manage all required GP databases.

  Microsoft Dynamics F&SCM - This hybrid connector provides near real-time, on-demand access to operational and financial data in the Dynamics F&SCM ERP.

  Note: Some areas of the product and licensing may refer to Universal when supporting one of the other connector types. This does not indicate that there is an error in your licensing or product.

• Analytics Connector

  An Analytics Connector is required for each data source that is accessed by Data Warehouses or Cubes. This connectivity is typically accomplished using the Jet Data Manager. Analytics connectors provide access to the Data Warehouse and Cubes data sources within Excel. If an Analytics Connector is used to access data from a data source, a separate Jet Reports Connector for the same source is not needed

• Dynamics NAV Sessions

  For versions prior to Dynamics NAV 2013, Jet Reports requires a Dynamics NAV session while calculating. If Dynamics NAV is already open on the computer, Jet Reports requires an additional session during calculation. Because these versions utilize a concurrent connection while accessing data, a separate DCO connection from Microsoft is not required.

• Jet Global Activation Code

  Jet Global products require an Activation Code. Web-based Activation replaced Jet license files (.JLFs) with the release of Jet version 2013. The Activation Code is provided at time of sale. You can view Activation Codes and license details for you and your customers through the Jet License Portal. For customers that are current on AEP you can also make some changes to Jet licenses using the Licensing Portal, including Designer and Viewer names or connector details.

To request access to the License Portal, please visit our website here: Jet License Portal

• Customer Experience Improvement Program

  This program helps insightsoftware improve Jet Reports and all related programs. Without interrupting users or slowing down computers, it collects statistical information collected about how Jet Reports is used by the users. The information collected is anonymous and cannot be used to identify or contact users. insightsoftware does not collect sensitive information such as the results of Jet Reports functions or the contents of reports.

  This program is voluntary and may be opted into or out of during initial setup, or in Excel > Jet > Settings > App Settings > General.

• Non-Disclosure Policy

  insightsoftware employees will sometimes be requested to review, or take possession of sensitive information that belongs to outside parties. In order to ensure proper handling of this information, we request that an authorized individual from the organization providing the data sign a mutual non-disclosure prior to transfer or review of sensitive information.

• Renewal Rate

  The Annual Enhancement Program (AEP) entitles customers utilize the full suite of Jet Reports, as well as other services detailed below.

  • AEP is invoiced on an annual basis.
  • The rate is based on the license value and is subject to change.
  • License value is determined on the basis of list price at the time of sale.

• New Purchases

  AEP is required on all purchases. For new licenses, one year of AEP is included and required. AEP on subsequent purchases is billed at the same rate, but the period is pro-rated to match the next renewal date on the license. For example: if software is purchased in January, one year of AEP is included. If additional software for the same license is purchased in March of the same year, 10 months of AEP are included. Pro-rating is calculated on the basis of days. For questions on this, please contact your partner, or send an email to sales.na@insightsoftware.com

• Support

  Allows access to the insightsoftware Support Site, located at https://help.insightsoftware.com/s/, Customers may post unlimited support tickets (responses will be posted within one business day) and have full access to available Knowledgebase articles. Support cases can also be opened via email at jetsupport@insightsoftware.com

• Software Updates

  Customers current on AEP are entitled to new versions of Jet Reports software including new features and functionality that have been added to the product. Customers that are not current on AEP may still use the version of Jet Reports that was available when they were last current, but cannot install newer versions. This is enforced by the software.

• License Updates and Changes

  Customers that are current on AEP are entitled to license changes including changing data sources and named users. Changes to data sources will require a support case. Users can be changed on the Jet License Portal.

• Removing Licenses

  Customers that are current on AEP are able to remove licensed users or features for the purpose of downsizing their reoccurring renewal. The following conditions apply:

  • Only complete products/items can be removed, not components of items. For instance, a purchased Jet Reports package is a single item, and it is not permissible to deactivate only parts of the package.
  • All removed software is permanently eliminated and full repurchase at current retail will be required to reactivate.
  • All AEP revaluing will occur at current retail.
  • Jet Reports and Jet Analytics packages cannot be downgraded.
  • The purchase price of removed licenses will not be refunded.