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Introducing the Jet Insider Program

Jet Insiders are customers that help us set the course of our product. All types of Jet users have valuable insights. If you use any Jet product, you can help. Once a month, we send an e-mail digest listing upcoming opportunities to collaborate with our design team. Simply respond to the e-mail, and we will follow up to get you involved. Click here to complete the application today!


Welcome to the Jet Global Help Center.



Support Topics


Attention First Time Jet Global Help Center Users

You must sign up for an account to contribute to this site.

How to Register and Get Started:

  1. Click on the "Sign-in" button at the top of the page then select the "Sign Up" link.
  2. Enter your information. Please use your company email address so your account can be created and associated with your license correctly.
  3. An email will be sent to this address, please click the included link to activate your account.

Read about Jet Global Technical Support »

About Jet Global Technical Support

Hours of Services

Support requests can be submitted 24 hours a day 7 days a week. A Jet Global technical support representative is available Monday to Friday, 7 AM to 4 PM Pacific Time, except on holidays. We will answer your support ticket within 24 hours of receiving it. If the support ticket was submitted during after hours, you will hear from us the next business day.

A support resolution is usually exchanged online via the online Jet Global Technical Support system but a technical representative may contact you via telephone or request a Go-To-Meeting session, a web conferencing tool, to resolve an issue.

Who is eligible to receive Jet Global Technical Support?

Jet Global technical support is available at no charge to all licensed Jet Global users who are enrolled in the Annual Enhancement Program (AEP). To enroll or inquire about the Annual Enhancement Program (AEP), email sales@jetglobal.com.

Click here to learn about the differences between Jet Global technical support and billable consultation.

Click here for a list of or currently supported verisons.