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Welcome to the Jet Products Help Center.


Getting Started

Getting started with Jet products.

Report Design

Learn how to design reports like a pro.

Scheduling & Distribution

Learn how to manage schedules and distribution.

Jet Budgets

Learn how to use Jet Budgets.

Jet Data Manager

Learn how to use and build projects with Jet Data Manager.

Configuration

Learn how to configure your Jet products.

Installation

Everything you need to know about installing your Jet products.

Troubleshooting

Troubleshoot licensing, data sources, performance, and errors.

Release Notes

View the latest release notes for Jet products.

Jet Technical Support

Submit a support request.

Support Topics

Read about Jet Technical Support »

About Jet Technical Support

Hours of Services

Support requests can be submitted 24 hours a day 7 days a week. A Jet technical support representative is available Monday to Friday, 7 AM to 4 PM Pacific Time, except on holidays. We will answer your support ticket within 24 hours of receiving it. If the support ticket was submitted during after hours, you will hear from us the next business day.

A support resolution is usually exchanged online via the online Jet Technical Support system but a technical representative may contact you via telephone or request a Go-To-Meeting session, a web conferencing tool, to resolve an issue.

Who is eligible to receive Jet Technical Support?

Jet technical support is available at no charge to all licensed Jet users who are enrolled in the Annual Enhancement Program (AEP). To enroll or inquire about the Annual Enhancement Program (AEP), email sales@jetglobal.com.

Click here to learn about the differences between Jet technical support and billable consultation.

Click here for a list of or currently supported verisons.