Support requests can be submitted 24 hours a day 7 days a week. A Jet technical support representative is available Monday to Friday, 7 AM to 4 PM Pacific Time, except on holidays. We will answer your support ticket within 24 hours of receiving it. If the support ticket was submitted during after hours, you will hear from us the next business day.
A support resolution is usually exchanged online via the online Jet Technical Support system but a technical representative may contact you via telephone or request a Go-To-Meeting session, a web conferencing tool, to resolve an issue.
Who is eligible to receive Jet Technical Support?
Jet technical support is available at no charge to all licensed Jet users who are enrolled in the Annual Enhancement Program (AEP). To enroll or inquire about the Annual Enhancement Program (AEP), email firstname.lastname@example.org.
Click here to learn about the differences between Jet technical support and billable consultation.
Click here for a list of or currently supported verisons.