Hours of Services
Support requests can be submitted 24 hours a day 7 days a week.
A technical support representative is available Monday to Friday, 7 AM to 4 PM Pacific Time, except on holidays. We will answer your support request within 24 hours of receiving it. If the support request was submitted outside of our normal support hours, you will hear from us the next business day.
A support resolution is usually exchanged online via the online Technical Support system but a technical representative may contact you via telephone or request a Go-To-Meeting session (a web conferencing tool) to resolve an issue.
Who is eligible to receive Technical Support?
Technical Support is available at no charge to all licensed Jet Global users who are enrolled in the Annual Enhancement Program (AEP). To enroll or inquire about the Annual Enhancement Program (AEP), email firstname.lastname@example.org.
Click here to learn about the differences between Jet Global Technical Support and billable consultation
Click here for a list of or currently supported versions.