Overview
When attempting to activate your Jet Reports license online using the Jet Excel Add-In you receive an error:
The following error was reported:
An error occurred when attempting to activate. Either a connection could not be established with the activation service or the provided activation code is invalid.
You may also encounter an error when attempting a login to the Jet Hub.
Error message: An error occurred while making the HTTP request to https://activation.jetreports.com/json/syncreply/Activate. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.
Resolution Process
Force Microsoft .NET to use TLS 1.2 instead of TLS 1.1/1.0 on any machine encountering this error. To do so, please go through the following process:Open Windows Powershell as Administrator and run the following two commands individually:
Set-ItemProperty -Path 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\.NetFramework\v4.0.30319' -Name 'SchUseStrongCrypto' -Value '1' -Type DWord
Set-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\.NetFramework\v4.0.30319' -Name 'SchUseStrongCrypto' -Value '1' -Type Dword
Once the commands have been entered, you will need to restart Excel and activate your license by going to Jet > Help > Activate Jet License... > Activate Jet Online > and entering your activation code.
If your Jet Hub license activations are failing when attempting to login then these commends must be run on the server(s) hosting your Jet Hub website and Jet Service Tier service followed by a restart of those servers.
Please note that we always recommend backing up the Windows Registry before making any changes.
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