Jet Global supports existing versions of the Jet Excel add-in based on the following schedule:
| Product | General Availability | Mainstream Support End Date |
|---|---|---|
| Jet Reports 2019 | 10/1/2018 | 10/6/2023 |
| Jet Professional 2018 R2 | 4/19/2018 | 4/21/2023 |
| Jet Professional 2018 | 11/17/2017 | 11/18/2022 |
| Jet Professional 2017 R3 | 8/3/2017 | 8/5/2022 |
| Jet Professional 2017 R2 | 2/7/2017 | 2/7/2022 |
| Jet Professional 2017 | 7/20/2016 | 7/23/2021 |
| Jet Essentials 2015 Update 1 | 5/12/2015 | 5/15/2020 |
| Jet Essentials 2015 | 10/8/2014 | 10/6/2019 |
| Jet Essentials 2013 Update 1 | 4/24/2014 | 4/26/2019 |
| Jet Essentials 2013 | 8/10/2013 | 8/10/2018 |
| Jet Essentials 2012R2 | 9/27/2012 | 10/1/2017 |
| Jet Essentials 2012 | 5/11/2012 | 5/15/2017 |
| Jet Essentials 2011 | 8/30/2011 | 8/30/2016 |
| Jet Reports 2010R2 | 3/1/2011 | 3/13/2016 |
| Jet Reports 2010 | 10/1/2010 | 9/30/2015 |
| Jet Reports 2009 | 9/8/2009 | 9/17/2014 |
| Jet Reports v7 | 10/12/2007 | 10/10/2012 |
| Jet Reports v5 | 6/11/2005 | 6/9/2012 |
Jet Global provides technical support for each released version through at least the Mainstream Support End Date listed. Any changes are made to only the latest release and it may be necessary to upgrade to achieve resolution to a specific issue.
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