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Error: The Dashboard Builder could not be activated


Symptoms

When attempting to open the Jet Dashboard Builder, the following error message may appear:

dashboardactivate.jpg

Complete text of error message is:

The Dashboard Builder could not be activated.  Please verify that you are licensed to use Jet Analytics and reactivate the Dashboard Builder.

Cause:

This error message will present itself in two scenarios:

  1. When you are not licensed for the mobile capabilities of Jet Analytics
  2. When opening the Dashboard Builder as a 'Viewer' account.

Resolution

If your Jet license does not include Jet Analytics (or its mobile component), please contact your sales associate.

In the second scenario, please ensure that the user account you're logged in as (or opening the Dashboard Builder as) is a Designer on your license. Viewers will not have Dashboard Builder privileges.

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