Overview
It is possible for a report to experience an issue and result in an error.
When running a report in Microsoft Excel, one example of this is when a function displays #VALUE!
In this case, the Jet Excel add-in provides a message to help you understand the issue.
How To:
-
In Jet Hub, you are informed of an issue when the Status of a report is shown as an exclamation point:
If you experience such an issue and are not able to successfully troubleshoot that issue using the Jet Excel add-in, you can provide a Diagnostic Run of the report to Jet Global Technical Support.
-
To perform a Diagnostic Run, click on the name of the report with the error status. This will open the Report Details window.
-
At the top of the Details window, click the Diagnostic Run button:
-
Click Run to allow the Diagnostic Run to continue:
-
Once the Diagnostic Run has completed, click the Open button and then select Download from the dialog:
Provide that file to Jet Global Technical Support for further assistance.
Comments