To log any issue/error occurring on Jet Hub, please review the following instructions for how-to capture this error:
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Enable Logging
- Open the Jet Administration Console.
- Click the Connect button.
- Click the checkbox for 'Enable Service Logging'.
- Switch to the Users tab to save your settings.
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Log into Jet Hub and reproduce the error/issue.
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Go back to the Jet Administration Console and disable 'Enable Service Logging'.
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When reporting this issue to Jet Reports Technical Support, provide a copy of the log file generated.
Location of Service log file:
- If you are running the Jet Service Tier service as 'Network Service' then the log file will get generated on the Jet Service Tier server in the following location.
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Jet Services - If you are using a dedicated service account then the log file will get generated on the Jet Service Tier server in the following location.
C:\Users\username\AppData\Roaming\Jet Services
To open the log file(s) Debugging Tools for Windows must be installed via the Microsoft Windows SDK.
This installs the Windows Service Trace Viewer found in C:\Program Files (x86)\Microsoft SDKs\Windows\v8.1A\bin\NETFX 4.5.1 Tools
Microsoft Windows 10 SDK
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