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Jet Hub and Jet Service Tier Logging


To log any issue/error occurring on Jet Hub, please review the following instructions for how-to capture this error:

  1. Enable Logging

    • Open the Jet Administration Console.
    • Click the Connect button.
    • Click the checkbox for 'Enable Service Logging'.
    • Switch to the Users tab to save your settings.
  2. Log into Jet Hub and reproduce the error/issue.
  3. Go back to the Jet Administration Console and disable 'Enable Service Logging'.
  4. When reporting this issue to Jet Reports Technical Support, provide a copy of the log file generated.

Location of Service log file: 

  • If you are running the Jet Service Tier service as 'Network Service' then the log file will get generated on the Jet Service Tier server in the following location.
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Jet Services

  • If you are using a dedicated service account then the log file will get generated on the Jet Service Tier server in the following location.
    C:\Users\username\AppData\Roaming\Jet Services

To open the log file(s) Debugging Tools for Windows must be installed via the Microsoft Windows SDK.
This installs the Windows Service Trace Viewer found in C:\Program Files (x86)\Microsoft SDKs\Windows\v8.1A\bin\NETFX 4.5.1 Tools
Microsoft Windows 10 SDK

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