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Error: You are not authorized... You must sign-in using your Office 365 credentials


Overview

When attempting to access your Dynamics 365 Business Central data using either Jet Reports or Jet Reports Financials, a message is displayed:

error_msg.png

Complete text from error message:

You are not authorized to access this data source. You must sign-in using your Office 365 credentials for authorization.

Cause:

This error message is caused when the password for your Office 365 account has changed since you established your data source settings.


Resolution Process

  1. Using Jet Reports

    Access the Data Source Settings for your Business Central data source.

    Click Log out

    d365_logout.png

     

    Click Log in

    d365_login.png

     

    When prompted, log in to your Office 365 account.

  2. Using Jet Reports Financials

    1. Close Excel completely (ensure that no EXCEL.EXE processes are running in Windows Task Manager)
    2. Open Windows Explorer, type %appdata% in the address bar and press enter
      roaming1.png
      This will bring you to your roaming profile folder C:\Users\username\AppData\Roaming\

      Rename the Jet Reports folder to Jet Reports OLD
      roaming2.png

      roaming3.png
    3. Close Windows Explorer
    4. Open Excel
    5. Sign into your Business Central account when prompted
    6. Test to ensure that the issue is resolved

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