Our organization recently started using Jet Express for Great Plains. When we are using it, it is causing excel to hang up and/or crash multiple times. We find we have to kill excel with task manager multiple times in a day when we are running or creating/editing jet reports. Is this a known issue? Any fixes? Thanks for your help.
Hello Lori -
While this is not something that I have seen before, there are a few things that could be looked at.
From what you describe, it sounds like this is happening for multiple users? Are they all on the same version of Excel? If so, what version is that?
I assume you are using the most recent version of Jet Express for Excel. Correct?
If you are someone else in your organization is familiar with Windows Event Logs (Control Panel | Administrative Tools | Event Viewer), it would be good to check those immediately when such an issue occurs. You would, in particular, want to view the Application, System, and Jet Report logs:
