Slow performance with Jet Express

Hello. We have been using JetExpress for several years now. we recently updated the version to the latest along with moving to a new Citrix server environment (WIndows 2012 OS versions 2008 and Citrix 7.9 versus 6.5). When opening a file in the new environment, the data refresh process that would take 1 to 1.5 minutes in the old environment now takes 6 to 7 minutes. Exact same file. If I open it back in the old environment it takes the 1 to 1.5 minutes again. But every time we open it in the new environment it is much slower to refresh.

Any thoughts? We use JetExpress against MS Nav 2013 with an SQL 2012 database. The file was created in Excel 2010 with the same back end database but in an older version of JetExpress (not very old but maybe a release back). So the database performance would be the same whether the file was opened in the old or new environment. I don't beleive the issue is with Excel 2016 but it could be.

Any thoughts?

1 comment

Please sign in to leave a comment.