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Jet Professional 2018: Window Focus Problems

Hugh Meyers

December 06, 2017 15:59

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Hi,

I'm trying out the latest build of Jet Professional 2018 and I'm getting some weird problems. Sometimes when I'm in Design mode and I Report or Refresh I lose the cursor in Excel and I can't click anywhere. I have to click outside the Excel window and then back into it in order to be able to do anything. Also, when I use the Jet Function builder (the NL/NP/NF/GL tool) the window it pops up keeps going into the background (behind the main Excel window) so I can't use it. Very annoying.

Are these known problems and, if so, how many releases do I have to go back to get a version where this doesn't happen. Alternately, do we know when this will be fixed?

Thanks,

Hugh

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6 comments

• 0
  
  Harry Lewis December 06, 2017 16:31

  Hello Hugh -

  I attempted to duplicate the issues you are experiencing - but was not able to do so.

  I would suggest (especially if you are able to easily duplicate) that you submit a request to support.  They are able to utilize some internal tools to help analyze what is happening behind the scenes.  You'll want to let them know what version of OS, Office, and Jet Professional you are using.

   

• 0
  
  Rob Fontaine December 14, 2017 00:08

  Hi Hugh,

  We're experiencing a similar issue with the new version - Excel freezes / cursor disappears and I have to click outside the Excel window, wait a minute, and then go back to Excel which then returns to normal.  I'm following this thread in case there are any updates.

  Thanks.

  Rob

• 0
  
  Hugh Meyers December 14, 2017 07:45

  Hi Rob,

  I haven't got around to creating a ticket. I really should do that but I've now reverted to the last 2017 release which doesn't seem to have that problem. I did note that using drilldown (to the Jet data grid) seemed to nearly always trigger the problem. Also, you sometimes have an Excel process that stays around after you close Excel (you can see it in Task Manager) and if you kill that process then the focus problem goes away for a while.

  Good luck!

  Hugh

• 0
  
  Malcolm Johnson January 23, 2018 16:57

  Hi All

  We have just upgraded Jet and am having similar problems - Running Excel 2013 if it is relevant

  Regards

  Malcolm

• 0
  
  Harry Lewis January 23, 2018 17:21

  Hi Malcolm -

  I would suggest (especially if you are able to easily duplicate) that you submit a request to the Jet support team.  They are able to utilize some internal tools to help analyze what is happening behind the scenes.  You'll want to let them know what version of OS, Office, and Jet Professional you are using.

• 0
  
  Matthieu Molavi June 05, 2018 13:08

  Hi all,

  I have the same issue since 2018 versions too, only on some VM and Excel 2016 via O365.

  I just opened a ticket but it could be great to give the fix here for other users :)

  Thanks in advance

  Regards,

  Matthieu