Hi,
I need some advice regarding the Jet Reports installation. When I proceed with the registration, the screen always returns blank.
I've already tried uninstalling and reinstalling the plug-in, but the issue persists.
Could you please advise on how to resolve this?
note: If I choose Help -> activate, it returned succesfull after we sign on the browser, but the "registration required" still persist and we unable to continue the next process (add the data source).
Thank you.
Kind regards
I forgot to mention, the version that we are using is 24.4.0.3233
Have you reached out to support in Insightsoftware? Unfortunately, no one from Insight checks these message boards so for a technical issue like this, it is best to reach out to their support team directly.
Hi
Yes, I have also reached out to them and they found the issue.
Just in case someone encountered the same issue, here is the conclusion:
- They found version 24.4.0.3233 has token activation issues (as per 4th of March)
- They advise us to downgrade to version Jet Reports 24.3.1 Build 24.3.1.2421
Thank you for posting your findings. I'm sure this will help others that have upgraded recently.