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Jet Function Wizard

Brian Kiester

February 01, 2018 15:54

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Is anyone else having an issue where the Jet Function Wizard suddenly disappears and hides itself behind other windows when it is the active window? I'm using the most recent version of Jet Professional, so I'm wondering if it's a quirk in the newest 2018 build?

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18 comments

• 0
  
  Cynthia C.N February 01, 2018 16:20

  Hello Brian,

  Yes, this was a known issue that has since been addressed in the below build of Jet Professional 2018

  Jet Professional 2018 Build 18.0.17342.2
  December 14, 2017

  You are welcome to view the Release Notes here:

  https://jetsupport.jetreports.com/hc/en-us/articles/223125607-Release-Notes-for-Jet-Professional

  
  

  I would recommend upgrading Jet to the latest release found here:

  https://www.jetreports.com/downloads/?product=jet-professional

  Cheers,

• 0
  
  Brian Kiester February 01, 2018 17:23

  Which is all fine and good, except that I'm running Jet Professional 2018 Build 18.0.18018.1.

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  Brian Kiester February 01, 2018 17:29

  When working with Jet Function Wizard, additionally, sometimes the Jet Function Wizard window will disappear and leave you looking at what appears to be the old skin options drop down. I will try and get some screenshots for you.

• 0
  
  Cynthia C.N February 01, 2018 17:39

  Hello Brian,

  Is this issue occurring directly on your computer?

  Or are you remoted into another computer from your machine?

  What type of computer are you using? Laptop? Desktop? Tablet?

  What Operating System?

  If you are remoted into another machine, what version of Jet is installed on that machine?

   

  Cheers,

• 0
  
  Brian Kiester February 01, 2018 18:15

  Hello again, Cynthia. 

  • Is this issue occurring directly on your computer? Yes.
  • Or are you remoted into another computer from your machine? No
  • What type of computer are you using? Laptop? Desktop? Tablet? Desktop
  • What Operating System? Windows 7
  • If you are remoted into another machine, what version of Jet is installed on that machine? N/A

  The first screenshot shows the JFX window when I opened it, then I selected the dropdown on the highlighted option and the second screenshot appeared.

  

  When I selected the value I wanted for that field (double clicked it or selected and hit enter), odd little window disappeared and the JFX window could be found buried behind other windows.

• 0
  
  Mario Vegue Dominguez June 10, 2018 02:28

  I also have the same issue. Any help?

  Thx,

  Mario

• 0
  
  Harry Lewis June 11, 2018 13:52

  Hello Mario -

  What version of the Jet Excel add-in are you using?

  Does the issue occur EVERY time?  or, what are the steps necessary to duplicate?

• 0
  
  Cynthia C.N June 11, 2018 16:56

  Hello Brian,

  Have any other users reported similar issues that you know of?

  Additionally, there was a client that reported a similar issue who reportedly got this issue fixed by installing all available Windows/Excel/Office patches on his system.

  Can we have you check into that.

   

   

   

   

• 0
  
  Brian Kiester June 11, 2018 21:13

  Hi Cynthia.

  I have not recently had this issue, but I am now running Windows 10 and Jet Professional 2018 build 18.1.18127.4, so it is very likely that the issue was resolved with one of the updates since this thread was started.

  And, no, I have not heard from any other users regarding this issue.

  Thanks.

   

  Edited by Brian Kiester June 11, 2018 21:30
• 0
  
  Marcus Wegener June 12, 2018 10:17

  Hi,

  I have the same issue.

  Azure VM (Remote)

  Windows Server 2012 R2 Datacenter

  Jet Professional 2018 18.1.18149.1 32-Bit

  Microsoft Office Professional Plus 2016

  Microsoft Excel 2016 MSO (16.0.4639.1000) 32-Bit

  The issue occur EVERY time.

  Any help?

  Thanks,

  Marcus

  Edited by Marcus Wegener June 12, 2018 13:14
• 0
  
  Harry Lewis June 12, 2018 14:28

  Hello Marcus -

  As both Cynthia and Brian mentioned, at least two users have been able to resolve the issue by installing all available patches for Windows and Office.

• 0
  
  Marcus Wegener June 12, 2018 17:08

  Hi,
  all available Patches for Windows and Office were installed.
  The issue is still there.

  The Jet Function wizard hides itself behind the Excel window when a mouseover tooltip or a drop-down list appears.

• 0
  
  Harry Lewis June 12, 2018 17:15

  Hello Marcus -

  You'll probably want to submit a support request so that the Jet Tech Support Team can work with you.

  Edited by Harry Lewis June 12, 2018 17:15
• 0
  
  Mario Vegue Dominguez June 12, 2018 20:27

  Hello,

  I am using Jet PRO 18.1.18149.1 64 bit

  It happens ramdonly and so far I have no process to replicate it.

  Thanks,

  Mario

• 0
  
  Harry Lewis June 13, 2018 16:22

  Hi Mario –

  Here is something you could try:

   

  Launch MSTC.EXE

   

  Click on Show Options.

  
  
  

  Go to the Experience tab:

  

     -  Select Lan (10Mbps or higher)

     -  Un-check *ALL* check boxes

   

  Connect to the server and test the drop down menus.

  Close the Remote Desktop connection.

  Open MSTC.EXE, again, Show Options, go to the Experience tab, re-check *ALL* the boxes:

  

  Connect to the server and test the drop down menus, again.

  Edited by Harry Lewis June 13, 2018 16:23
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  Tessa Deenik April 11, 2022 22:22

  I am using Jet Reports on my laptop connecting direct to Business Central and the Jet Function Wizard disappears.  I'm on Windows 10, no VPN, no RDP.  Anyone have any advise

• 0
  
  Harry Lewis April 11, 2022 23:01

  Tessa -

  You'll probably want to contact Jet Tech Support for assistance.

  -Harry

• 0
  
  Tessa Deenik April 11, 2022 23:15

  Ok will do.