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JetExpress add-in Installation error

David Nuttall

July 20, 2018 11:58

Answered

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I have successfully installed JetExpress on our Nav server, installed the JetExpress Excel add-in and tested the connection using Excel 2016 (64-bit) on a couple of our computers. 

When I try to install the add-in on my own computer, which is has Office 2010 (32-bit) on Windows 10 (64-bit), the installer just shows one screen with a single paragraph:  "An error occurred during the setup process, and no changes were made to the system.  Click Finish to exit."  There is no information relating to the kind of error or any apparent ability to review logs or something like that to help diagnose the issue.  What can be done to resolve this?  Running the installer as Administrator or not made no difference.

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4 comments

• 0
  
  Harry Lewis July 20, 2018 14:56

  Hi David -

  Let's have you try something different on your machine.

  I'd like you to download the Jet Professional installer.

  It's in ZIP format, so you'll need to extract the files.

  Under the folder 1 - Jet Professional - REQUIRED run the file Jet Setup.exe

   

  When prompted for an Activation Code, leave it blank and click Next

  

  Select Client Components (then click Next)

  
  

  Select Jet Excel Add-in (then click Next)
  
  Click Next until you get to the last screen of the installer

  

  Ensure that Launch Jet Reports is checked.

  Click Install

   

  Let me know the results. 

• 0
  
  David Nuttall July 20, 2018 17:55

  When I try this, when I get to choosing Client Components, I do not see Jet Excel Add-in option.

• 0
  
  Harry Lewis July 20, 2018 19:20

  Hi David -

  The Jet Setup installer detects if a compatible version of Microsoft Excel is installed on the computer and only shows the 'Jet Excel Add-In' if it is detected properly.

  This indicates an issue with the installation of Microsoft Office on the computer.

  There are three potential solutions to this issue:

  1) Run a Repair (note for anyone using Office 365: *not* a 'quick repair') of Microsoft Office on the computer via the Windows Control Panel > Programs and Features menu and then test the installation again.

  2) Open Excel.  Then run Jet Setup.exe.  You will receive a warning that Excel is running.  Close Excel and then click Retry in the Jet installer.  Select Client Components and see if the Jet Excel Add-in is listed.  If it is, continue the installation.

  3) Run Jet Setup.exe.  Before proceeding, open Excel.  Within the Jet installer select Client Components.  If the Jet Excel Add-in is listed then close Excel and continue the installation.

• 0
  
  David Nuttall July 20, 2018 21:46

  The Repair (Setup 1) worked.  After repairing my MS-Office installation and rebooting, I was able to install Jet Setup.  I made sure that Excel was not running when I ran it and it worked fine.  Thanks for the help.