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Jet 19 license error

Mynhardt Malherbe

October 29, 2018 08:10

Answered

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When installing Jet Reports 2019 Build 19.1.18296.2 I get the following error when I try to refresh:

Using Jet Reports 2018 R2 Build 18.5.18215.2 works correctly.

What do I need to do to get 2019 version working?

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5 comments

• 0
  
  Harry Lewis October 29, 2018 14:21

  Hello Mynhardt -

  The error message indicates that (instead of Jet Reports) you are using a non-activated installation of the Jet Excel add-in.

  From the Jet ribbon, choose Activate Jet License... from the Help button:

  

  When prompted, enter your Jet Activation Code.

  If you don't know your code, you can contact your Jet representative or Jet Global Tech Support.

• 0
  
  Mynhardt Malherbe October 30, 2018 07:30

  Hi Harry

  Thanks for the response. I do not have a license for this customer. They run Jet Reports in Basic/Express mode. In all the versions before 2019 you can install Jet Reports (Pro) and it works in Basic/Express mode without having to activate.

  

  Now with 2019 I get the license error. If I go to Help-> About it still shows that its running in Basic/Express mode but I can't use the product.

  

   

• 0
  
  Harry Lewis October 30, 2018 14:51

  Mynhardt -

  Could you please gather some additional info and send it in?

  1) Enable Logging

  

  

  2) Run the report

  3) Send the resulting log file to beta@jetglobal.com

  4) Turn OFF logging

   

• 1
  
  Harry Lewis October 30, 2018 17:22

  Thank you for your help, Mynhardt.

  This issue occurs when using NAV 2018 with Jet 2019 (either 19.0 or 19.1).

  While this will be addressed in the scheduled release of 19.2, your current option would be (as you already mentioned) to use Jet version 2018 R2.

  Edited by Harry Lewis October 30, 2018 17:24
• 0
  
  Mynhardt Malherbe October 31, 2018 06:59

  Thank you for your help with this Harry. Your prompt response is greatly appreciated!