We are running the JDM through a Remote Desktop (RDP) and at times the JDM opens into a very small application window. The strange thing is that this appears to be dependent on which PC we open the remote session from.
Any hints on how to 'Fix' this?
Hello Malcolm,
I do so as well and I have not seen this behavior yet. This might be related to the RDP settings, which can be configured on each computer differently. You might want to check, if they differ. I do not see how this is a problem with the JDM. Anyway, people might need detailed information about your setup. So, if you cannot fix it on your own I recommend to submit a request.
Best Regards,
Johannes
I've seen this happen several times. Sometimes the below works... sometimes it's necessary to delete the user profile on the RDP server:
Items are very small or are missing from the JDM interface. Check boxes are the most likely object to not appear properly. This may only happen when logged into a remote desktop session.
None
This is a very common issue for small laptops or tablets such as the Surface that may use non-standard scaling and resolution settings.
JDM is designed to display properly with scaling set to 100%, which is the default value on most computers. However, tablets and small laptops sometimes set scaling to different values, which can cause the JDM interface to display incorrectly.
Ensure that your computer's display scaling is set to 100%. Under the Windows 10 Display settings, scaling appears as a slider labeled "Change the size of text, apps, and other items:"
If you are having this issue on a remote desktop connection, this resolution will not work unless you follow these steps carefully:
