Hello
I can not install Jet Reports Express for Microsoft Dynamics NAV.
The installer does not start and logs the following errors in the event viewer:
Aplicación: Jet Express Setup.exe
Versión de Framework: v4.0.30319
Descripción: el proceso terminó debido a una excepción no controlada.
Información de la excepción: código de la excepción c0000005, dirección de la excepción 00B73BDE
Nombre de la aplicación con errores: Jet Express Setup.exe, versión: 16.1.17081.0, marca de tiempo: 0x561d8cdc
Nombre del módulo con errores: Jet Express Setup.exe, versión: 16.1.17081.0, marca de tiempo: 0x561d8cdc
Código de excepción: 0xc0000005
My computer configuration is:
Office 2013 32 bits
Windows 10 Profesional 64 bits Version 1607 Compilation 14393.953
Thanks
Date
Votes
3 comments
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Jet Reports Historic Posts Information on that error code (c0000005) suggests that it can be caused by an "access violation" issue.
You have extracted the contents of the .zip file before running the .exe, correct?
Here are a couple of things that might help:
1) ensure that you are *not* running the setup program from a network location - place it on your desktop, instead.
2) it is suggested that you run the setup program by right-clicking the file and choosing "Run as Administrator" -
Jet Reports Historic Posts Hi
I have extracted the contents of the file and I have run the .exe
I am running it in a local folder and as an administrator, but I have the same error in Event Viewer
Thanks. -
Jet Reports Historic Posts I mentioned your information along to some technical support people who then were nice enough to do some research into the event message.
There is some security issue that is preventing the installer from running. One suggestion was to check if any antivirus or firewall application is blocking the installation by *temporarily* (and ONLY temporarily) disabling the antivirus/firewall software and then trying the installation again.
Also, since the installer automatically elevates to "Administrator" when you click the final Install button…
you can ignore my previous comment about running "as administrator".
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