We run a Citrix environment and the user profile are copied from the file and print to there session on the Citrix server.
When I activate JetReports successfully, the user is able to work with Jet Reports. As soon as die user logs out, profile is deleted from Citrix server.
When the users logs back in, we need to reactivate JetReports.
Is there a way to fix this?
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2 comments
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Jet Reports Historic Posts I'm not sure. The activation token file is stored in the user's local appdata. If you are using Windows Server 2008 or later the path would be something like this:
C:\users\[username]\AppData\Local\Jet Reports\Activation.token
If the Activation.token file is not present, Jet Essentials will have to be activated. If you can do something to store this file and then copy it back when the user logs in, then that would probably solve the problem. Be aware that the activation token is unique by both user and computer. So a token cannot be copied from one citrix server to another or from one user to another or it will be invalid. I hope that this information helps. This community site is not an official support forum. If you want further assistance, please create a ticket with Jet Reports Support.
Regards,
Hughes -
Jet Reports Historic Posts Hi Hughes,
Thanks for the help. It's working for the one server. We have 2 servers for load balancing. Think I'll have to look into some kind of login script to get past the 2 servers issue.
Thanks again.
Jacques
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