Problem with new version of Jet Hub and OFFSET-Function

Christoph Reiche

November 05, 2018 14:46

None

Hello,

we recently updated to Jet Professional 2019. One of our reports uses the Excel-OFFSET function. With the new Jet Hub, this report stops processing after 5 to 7 seconds (normal execution time is around 20 to 30 seconds). After I open the processed report, all values are 0. If I remove the formula containing the OFFSET-function, the report executes via Jet Hub with no problem at all. I also tried this with the latest release of Jet Professional 19.1.18296.2 but the result is the same.

There was no such issue with Jet Web Portal 2018 R2.

Have you any advice for me? Let me know if you need more information.

Regards
Christoph

Rob Fontaine November 05, 2018 17:30

Hi Christoph,

For this type of issue I would recommend submitting a ticket to Jet Support. The 2019 release seems to have a lot of bugs, which they are rapidly addressing through updates (see the release notes here). Since you are still experiencing the issue on the latest release it may be one they have not yet come across.

Regards,

Rob

Problem with new version of Jet Hub and OFFSET-Function

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